If you have finally come to the conclusion that you simply do not have the time needed to keep your home clean and you need a cleaning company to do it for you, there are many things you are going to have to consider. You want a cleaning company that offers quality, value, and performance, not to mention trustworthiness. Due to the many things you need in your cleaning company, you should complete the selection process with care and caution. Below you can find ten of the most imperative questions we would suggest that you ask cleaning companies in your area before you decide to hire them to clean your house.
“What is your bond and insurance policy?”
Cleaning companies that are on the small side have to purchase job-specific insurance as well as cleaning bonds. This gives them the ability to reimburse their customers for anything that ends up broken, damaged, or missing during the hours of cleaning. On the other hand, larger cleaning companies have liability insurances to cover any damage that occurs to the property while they are on the job.
“How long have you been in business?”
Asking the company how long they have been in business gives you some idea of how long they have been established and working in the industry. If a company has been up and running for quite some time, this shoes that they have been successful in maintaining smooth operations. It also speaks to the fact that they have a good reputation in your area.
Alternatively, if a company is brand new, you may want to reconsider hiring them. We’re not saying that new companies cannot do a good job, they simply do not have the history to provide you with testimonials and proof that they know what they are doing.
“May I have at least three long-term references?”
Even businesses that have been in business for a long time may not be perfect. In order to ensure that all testimonials on their website and the internet are actually legitimate, we would suggest asking for references so that you can get your information first hand from another customer. Believe us, people will surely be honest about what sort of service they are getting since they are paying for it.
“Do you have a cleaning contract or service agreement?”
We would not recommend that you hire anyone who does not have a cleaning contract or service agreement that you will need to sign ahead of time. This contract allows for you to hold your cleaning company to their word and ensure that everything you are paying for is completed.
“Who is going to be cleaning my home?”
You should always figure out who will be cleaning your home before you agree to hire a cleaning company. It is important that you feel comfortable with who is inside your residence so that you can feel good about your decision to employ the help of professionals. Speaking of…
“Do you perform background checks on your workers?”
A good cleaning company will not only check employment references before hiring members for their team, but they will also conduct criminal checks, verify social security numbers, and complete drug testing. Not doing so will likely lead to much less business since homeowners want to trust the people who are entering their house to clean it.
“How do you train your employees?”
One of the major advantages to hiring a cleaning company is the quality of the staff they employ. This is why you need to find out how many hours are devoted to training new hires so that they do their jobs correctly. You should also learn what the training program entails so that you can have a better idea of what level of performance you can expect from said company’s staff.
“How do you handle complaints?”
You should only hire a cleaning company that takes criticism in a positive way, using it to improve their services. Be sure you figure out if you are even going to be able to file a complaint should something go wrong.
“Do you offer quality assurance?”
Along with ensuring your company will listen when you are dissatisfied, you should also ask about quality assurance. A great cleaning company will be dedicated to offering the highest quality services. This includes asking for any cleaning specifications as well as following up with customers after each service to ensure that everything was completed to the homeowner’s satisfaction.
“How will you be communicating with me?”
Lastly, open communication is the hallmark of a great local cleaning company. You should know how frequently you can expect to hear from your cleaner, as well as who you should contact in case of an emergency.
Hire Wifesavers Today
If you are looking to hire the best cleaning company in all of Macon, we would suggest you contact us at Wifesavers today! We can answer all of the questions above plus any additional ones you may have. We pride ourselves on offering everything you expect from cleaners and more. Call us right now to learn more about the services we offer!